Gaya APA
Tjiptono, Fandy. (2017).
Service Management (Mewujudkan Layanan Prima) (3rd ed.).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
3rd ed.
Yogyakarta:
ANDI,
2017.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
3rd ed.
Yogyakarta:
ANDI,
2017.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management (Mewujudkan Layanan Prima).
3rd ed.
Yogyakarta:
ANDI,
2017.
Print.