Gaya APA
Fitzsimmons, James A., Mona J. Fitzsimmons. (2006).
Service Management. operations, strategy, information technology. 5th Copy (5th ed.).
New York:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service Management. operations, strategy, information technology. 5th Copy.
5th ed.
New York:
McGraw-Hill,
2006.
Text.
Gaya MLA
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service Management. operations, strategy, information technology. 5th Copy.
5th ed.
New York:
McGraw-Hill,
2006.
Text.
Gaya Turabian
Fitzsimmons, James A., Mona J. Fitzsimmons.
Service Management. operations, strategy, information technology. 5th Copy.
5th ed.
New York:
McGraw-Hill,
2006.
Print.