Gaya APA

Plunkett, Warren R., Raymond F. Attner, Gemmy S. Allen. (2005). Management : meeting and exceeding customer expectations 8th Copy (8th ed.). Ohio: Thomson South-Western.

Gaya Chicago

Plunkett, Warren R., Raymond F. Attner, Gemmy S. Allen. Management : meeting and exceeding customer expectations 8th Copy. 8th ed. Ohio: Thomson South-Western, 2005. Text.

Gaya MLA

Plunkett, Warren R., Raymond F. Attner, Gemmy S. Allen. Management : meeting and exceeding customer expectations 8th Copy. 8th ed. Ohio: Thomson South-Western, 2005. Text.

Gaya Turabian

Plunkett, Warren R., Raymond F. Attner, Gemmy S. Allen. Management : meeting and exceeding customer expectations 8th Copy. 8th ed. Ohio: Thomson South-Western, 2005. Print.