Gaya APA
Tjiptono, Fandy. (2008).
Service Management Mewujudkan Layanan Prima (1st ed).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1st ed
Yogyakarta:
ANDI,
2008.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1st ed
Yogyakarta:
ANDI,
2008.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management Mewujudkan Layanan Prima.
1st ed
Yogyakarta:
ANDI,
2008.
Print.