Gaya APA
Tjiptono, Fandy, Gregorius Chandra. (2011).
service, Quality & Satisfaction (3rd ed.).
Yogyakarta:
ANDI Offset.
Gaya Chicago
Tjiptono, Fandy, Gregorius Chandra.
service, Quality & Satisfaction.
3rd ed.
Yogyakarta:
ANDI Offset,
2011.
Text.
Gaya MLA
Tjiptono, Fandy, Gregorius Chandra.
service, Quality & Satisfaction.
3rd ed.
Yogyakarta:
ANDI Offset,
2011.
Text.
Gaya Turabian
Tjiptono, Fandy, Gregorius Chandra.
service, Quality & Satisfaction.
3rd ed.
Yogyakarta:
ANDI Offset,
2011.
Print.