Gaya APA

Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. (2013). Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition) (6th ed.). New York: McGraw-Hill.

Gaya Chicago

Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition). 6th ed. New York: McGraw-Hill, 2013. Text.

Gaya MLA

Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition). 6th ed. New York: McGraw-Hill, 2013. Text.

Gaya Turabian

Zeithaml, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition). 6th ed. New York: McGraw-Hill, 2013. Print.