Gaya APA

Anatan, Lina. (2008). Service Excellence (Competing Through Competitiveness) . Bandung: Alfabeta.

Gaya Chicago

Anatan, Lina. Service Excellence (Competing Through Competitiveness). Bandung: Alfabeta, 2008. Text.

Gaya MLA

Anatan, Lina. Service Excellence (Competing Through Competitiveness). Bandung: Alfabeta, 2008. Text.

Gaya Turabian

Anatan, Lina. Service Excellence (Competing Through Competitiveness). Bandung: Alfabeta, 2008. Print.