Gaya APA
Johnston, Robert. (2006).
Service Operations Management .
Jakarta:
Pearson.
Gaya Chicago
Johnston, Robert.
Service Operations Management.
Jakarta:
Pearson,
2006.
Text.
Gaya MLA
Johnston, Robert.
Service Operations Management.
Jakarta:
Pearson,
2006.
Text.
Gaya Turabian
Johnston, Robert.
Service Operations Management.
Jakarta:
Pearson,
2006.
Print.