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Service Marketing
Zeithaml, Valarie A.
Additional Author
Mary Jo Bitner
Additional Author
mixed material
0071244964
Boston
Mc Graw Hill
2006
Service Marketing :
Integrating customer focus across the firm
Mary Jo Bitner
Additional Author
Zeithaml, Valarie A
Additional Author
Dwayne D Gremler
Additional Author
mixed material
0071244964
New York
Mc Graw Hill
2006
Services Marketing (Intergrating Customer Focus Across the Firm) 5th Edition
Zeithaml, Valarie A.
Additional Author
Mary Jo Bitner
Additional Author
Dwyane D. Gremler
Additional Author
mixed material
9780071263931
New York
McGraw-Hill
2009
Service Marketing (Integrating Customer Focus Across The firm) (Sixth Edition)
Zeithaml, Valarie A.
Additional Author
Mary Jo Bitner
Additional Author
Dwayne D. Gremler
Additional Author
mixed material
9780078112058
New York
McGraw-Hill
2013